About orders and products
- Will my inventory be secured once I add it to my cart?
- At the time of adding to cart, the stock is not secured.
We will secure the stock when your order is completed. Please note that it may be sold out before the order is completed.
- I want to confirm the order details.
マイページの注文履歴よりご確認いただけます。
* You need to log in.
- I haven't received the order completion email. Have you made an order?
- If you are using free mail such as Yahoo Mail or Gmail, the mail may be automatically sorted to the junk mail folder.
In addition, in the case of smartphones and conventional mobile phones, we may not be able to deliver emails depending on your spam mail reception refusal settings.
Please make settings so that you can receive the domain specified, etc. provided by each mail service you are using.
Email address: spc@mikihouse.co.jp
In rare cases, mail delivery may be delayed due to server congestion. Please note.
The details of your order areMy pageYou can check it from the order history .
* You need to log in.
- Is there a shopper (handbag)?
- Shopper (handbag) is not attached for direct delivery to the destination. Please note.
About Shipping
- Is there a shipping fee if I buy it at "MIKI HOUSE Special Web Store"?
- It is 880 yen (tax included) nationwide.
Free shipping on purchases over 11,000 yen (tax included).
- Is it possible to send items purchased from the "MIKI HOUSE Special Web Store" in a single order to multiple shipping destinations?
- You cannot specify multiple shipping destinations for one order.
If you wish to deliver to multiple shipping destinations, please order separately.
- Is it possible to specify the date and time for delivery of products ordered from "MIKI HOUSE Special Web Store"?
- You can specify the date and time. (You can specify it within 7 to 13 days after ordering)
If you do not receive the specified date, the ordered products will be shipped sequentially from the business day following the order date.
It will be delivered within a week from your order at the latest. The delivery company will be Kuroneko Yamato (Yamato Transport Co., Ltd.).
You can select the delivery time zone from the following.
[Specify time zone] ・ Morning ・ Around 14-16 o'clock ・ Around 16-18 o'clock ・ Around 18-20 o'clock ・ Around 19-21 o'clock
- How many days will it take for the products ordered from the "MIKI HOUSE Special Web Store" to arrive?
- If you do not accquire the specified date, the ordered products will be shipped sequentially from the business day following the order date.
It will be delivered within a week from your order at the latest.
- Can I order from overseas at "MIKI HOUSE Special Web Store"?
- It cannot be purchased from overseas. Please order from within Japan.
- Is it possible to ship overseas at "MIKI HOUSE Special Web Store"?
- It cannot be shipped overseas. We only accept domestic delivery in Japan.
- 「ミキハウス スペシャルウェブストア」では複数の注文を一つの発送にまとめることはできますか？また、まとめることで送料を無料にすることはできますか？
- できません。同一の住所に送る場合であっても、複数のご注文を一つにまとめてお送りする事はできかねます。発送はご注文ごとになり、ご購入金額が11,000円未満の注文の場合には送料がそれぞれかかります。ご了承くださいませ。
About payment
- What are the payment methods?
- You can choose the following payment methods.
・ Credit card: JCB VISA MASTER AMEX
・ Cash on delivery: Yamato Collect
・ Google Pay
・ Apple Pay
・ GMO deferred payment
- How much is the cash on delivery fee?
- COD fee is free. We will bear the burden.
- Is it possible to transfer money from a bank or convenience store?
- If you use GMO deferred payment, we will send you a postcard for payment separately from the product, so you can use the postcard to pay at a bank or convenience store. (The post office does not support this.)
For detailsHerePlease refer to the.
- Can I register my credit card information in advance?
- Credit card information cannot be registered in advance. Please enter it during the purchase procedure.
・ Customers using VISA, MASTER, AMEX
・ Customers using JCB
- 領収書を希望の場合はどうすればいいですか？
- お問い合わせフォームより、お申しつけください。
商品の発送を確認した上、お問い合せフォームにご入力いただいたメールアドレスにご返信させていただきます。領収書はPDFで作成いたします。
また、領収書の印刷はお客様環境でお願い致します。
お届けまでは返信状況が整った上で2～3営業日を目安にしてください。
お問合せフォームの入力例
＜入力内容の補足＞
以下の通りお問い合わせフォームの窓枠に従ってください
→ お問い合わせ内容は「領収書のご依頼」を選択します。
→ お名前を入力して下さい。（※1）
→ メールアドレスを入力して下さい。（※2）
※1、※2はログイン済みであれば自動でセットされます。
→ 電話番号を入力して下さい。
→ メッセージ欄には必ず以下を記入して下さい。
1. ご注文番号
2. あて名書き( 上様、空白以外 )
3. 但し書き
※ご指定がない場合は、「②あて名」には「ご登録者様姓名」、「③但し書き」には「子ども靴代として」と記して発行します。
＜お断り事項＞
お支払方法が「代金引換」と「ＧＭＯ後払い」の場合は、領収書の明らかな二重発行になるため原則ご用意できません。
・代金引換をご利用のお客様
お届け時にクロネコヤマトからお渡しする「代金引換領収書」をご利用ください。
・ＧＭＯ後払いをご利用のお客様
お支払伝票でお支払いただいた際にお受け取りいただく「領収書」をご利用ください。
About membership registration
- I want to register my address in advance.
- After completing membership registrationMy Page (disambiguatia)Go to "View Address" and then "Add a New Address" and enter the required information.
- I forgot my password.
- Login screenPlease follow the procedure from "Forgot your password?"
You will receive an e-mail containing the password update URL, so please set a new password from there.
- I want to change my registered e-mail address, password, and address.
- address,My PageYou can change it at.
(* You need to log in.)
You cannot change your e-mail address or password on My Page.
If you wish to change your e-mail address, please register as a new member with your new e-mail address.
Customers who wish to change their passwordLogin screenPlease follow the procedure from "Forgot your password?"
You will receive an e-mail containing the password update URL, so please set a new password from there.
- I want to unsubscribe.
- Inquiry formPlease offer more. We will cancel the membership.
- Do I need to log in as a member when purchasing at the shop?
- You do not need. Membership registration is required only for those who use the "MIKI HOUSE Special Web Store".
Foot size
About how to measure
We recommend measuring at the MIKI HOUSE store, but if you want to measure at home, please see below.
Estimated size
| Reference age | 6 months | 1歳 | 2歳 | 3歳 | 4歳 |
|---|---|---|---|---|---|
| Shoes | 10.5-11.5 cm | 11.5 to 13 cm | 13-14 cm | 14 to 15 cm | 15-16 cm |
Please note that the ages listed in the size table above are just a guide and may vary slightly depending on your child's growth, differences in shoe materials, and design.
Those who have a printer
Please download two files, the measurement sheet (A4 size) and the measurement sheet usage.
Measurement sheet (A4) How to use the measurement sheet- * The files that can be downloaded are in PDF format.
- * The measurement sheet is created with the cooperation of MoonStar Co., Ltd.
- * This sheet is intended for you to experience "measuring the size of your feet".
- * Depending on the print condition, there may be an error in the scale of the measurement size.
- * Be sure to stand up when measuring.
Those who do not have a printer
You can make a measurement sheet. Follow the measurement method below to make a measurement sheet and measure the size of your child's feet. (image)
STEP1
Draw a line that intersects the paper at right angles.
STEP2
Stand upright on the paper. At that time, adjust the first protrusion of the heel to A. Also, align the tip of your index finger with the line. Eyes should look straight ahead.
STEP3
Place the right-angled side (vertical) of the triangle ruler on the vertical line, and align the right-angled side (horizontal) of the triangle ruler so that it hits the most protruding finger. Which finger is different for each person. Mark (B) at the intersection of the vertical line and the triangle ruler. The length between AB is the foot length.
- * Items to prepare: Paper, pencil, set square, ruler (about 30 cm), measure
- * When you put on your shoes, please choose shoes with a margin (within 5 mm) between your toes and your shoes.
- * Be sure to stand up when measuring.